Refund Policy for Mespee

At Mespee, we strive to provide our customers with a seamless and enjoyable shopping experience. We understand that occasionally, circumstances may arise where a refund is necessary. To ensure transparency and clarity, we have formulated a comprehensive Refund Policy.

Customers are eligible for a refund within 7 days of receiving their product. This period allows for a reasonable timeframe to assess the product and decide if it meets your expectations. Beyond this period, unfortunately, we cannot offer you a refund or exchange.

Our refund policy covers products in their original condition, unworn, and with all original packaging intact. Please ensure that the product is in the same condition as when you received it to be eligible for a refund.

To initiate the refund process, customers are required to contact our customer service team within the stipulated 7-day period. You can reach out to us through [provide contact details – email/phone number]. Please include your order number, a brief description of the issue, and, if possible, attach relevant images.

Once your request is received, our team will inspect the product to ensure it meets the eligibility criteria. We reserve the right to deny a refund if the product is found to be damaged due to misuse or neglect.

Upon approval, we will process your refund within 4-5 business days. The refund will be issued to the original payment method used for the purchase. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or credit card provider.

Shipping costs incurred for the original purchase are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Customers are responsible for the return shipping fees unless the product is deemed defective or damaged upon arrival.

In addition to refunds, we also offer exchanges for products of equal or lesser value. If you wish to exchange a product, please contact our customer service team for further instructions.

If you receive a damaged or defective product, please contact us immediately. We will arrange for the return of the item and either provide a full refund or send a replacement, depending on your preference.

Mespee reserves the right to update or modify this refund policy at any time. Customers are encouraged to review the policy periodically for any changes.

We value your trust and satisfaction as our customer. If you have any questions or concerns regarding our Refund Policy, feel free to contact us. Thank you for choosing Mespee for your eyewear needs.